Virtual Clinic
Translations: Español, Hmong, Karen, Somali
Virtual care: Convenient, expert care online through your smartphone, tablet or laptop
Through the virtual care program at Children’s Minnesota, you can schedule a virtual visit online with your care team from the comfort of home – or an alternate private location – without the cost and time associated with traveling to one of our clinics.
During virtual clinic visits, patients and health care providers can see, hear and talk with each other, just like traditional, in-person appointments. You and your provider should mutually determine if a virtual care visit is right for your child’s care.
- Please call your clinic (select clinic below for phone number) if you have questions OR you are not able to log into your visit at the scheduled time
- For Technical Support in advance of your visit please review Device requirements and Tips sheets below
Virtual clinic visits cost the same as an office visit and are covered by most insurance plans.
What you need for a virtual video visit
The patient must be physically located in Minnesota at the time of the virtual care visit, as required by state medical boards. If you do not plan to be in Minnesota at the time of your virtual care visit, you must notify your clinic in advance. Regulations about virtual care are changing daily with the COVID-19 pandemic, so please check with your clinic about receiving care outside of Minnesota.
The patient must be present for the virtual clinic visit unless told otherwise by your provider.
Find a private, comfortable setting with good lighting, and avoid café or coffee shop settings if possible.
We recommend that you use a mobile device (a smartphone or tablet) for the best experience. If your device is not connected to Wi-Fi, cellular data will be used. An unlimited data plan is highly recommended.
If you can’t use a mobile device, you can use a laptop or PC with a working camera, microphone, speaker, and internet connection. Supported internet browsers are Google Chrome on Windows laptops and Safari on Apple laptops.
How we keep your virtual visit private and secure
Here are ways that we protect the privacy of your family and your child’s health information during virtual care visits.
- Our virtual care platforms are secure and HIPAA-compliant.
- Children’s Minnesota staff may be in a private space such as an exam room or office during a virtual care visit. If staff is in a clinic setting where other staff may be visible in the background, they will generally use headsets so others cannot hear you.
- Video connections are not recorded by Children’s Minnesota. Unauthorized recording is not allowed. If your visit is on the phone, your conversation is as secure as any phone call.
Your virtual visit
If you have everything needed for a virtual visit, select the participating primary care clinic or specialty care clinic below for instructions and the number to call to schedule a virtual visit.
Primary care clinics
For well-child visits, common illnesses, and minor injuries
Specialties
For children who are seeing a specialist for advanced care
- Children’s Minnesota Primary Care Clinic – Hugo 651-426-1141
- Children’s Minnesota Primary Care Clinic – Minneapolis 612-813-6107
- Children’s Minnesota Primary Care Clinic – St. Paul 651-220-6700
- Children’s Minnesota Primary Care Clinic – West St. Paul 651-726-9500
- Children’s Minnesota Primary Care Clinic – Brooklyn Park 763-425-1211
- Children’s Minnesota Partners in Pediatrics Primary Care Clinic – Maple Grove 763-559-2861
- Children’s Minnesota Partners in Pediatrics Primary Care Clinic – Minnetonka 952-930-8484
- Children’s Minnesota Partners in Pediatrics Primary Care Clinic – Rogers 763-428-1920
- Children’s Minnesota Partners in Pediatrics Primary Care Clinic – St. Louis Park (Calhoun) 952-930-8400
- Aerodigestive 612-813-6000
- Asthma St. Paul: 651-220-6700 | Minneapolis: 612-813-6107
- Behavioral Health St. Paul: 651-220-6720 | Minneapolis: 612-813-8455
- Cancer and Blood Disorders 612-813-5940
- Cleft and Craniofacial 612-813-6888
- Concussion St. Paul: 651-356-6080 | St. Paul: 651-220-6705
- Cystic Fibrosis 612-813-7240
- Developmental Pediatrics Minneapolis: 612-813-6300
- Dietitians Minneapolis and St. Paul: 612-813-6777
- Down Syndrome Clinic 612-813-6777
- Ear, Nose, Throat (ENT) 612-874-1292
- Eating Disorders St. Paul: 612-813-7179
- Endocrinology and Diabetes 651-220-6624
- Feeding Clinic Minneapolis and St. Paul:651-220-6446
- Gender Health 612-813-7950
- Genomic Medicine and Genetics 612-813-7240
- Gynecology 651-220-5999
- Heart Clinic Minneapolis: 612-813-8800 | St. Paul 651-220-8800
- Home Care 612-813-6246
- Immunology 612-813-6777
- Infectious Disease 612-813-6777
- Integrative Medicine 612-813-7888
- Midwest Fetal Care Center 855-693-3825
- Midwest Children’s Resource Center St. Paul: 651-220-6750
- Nephrology Minneapolis: 612-813-6000 | St. Paul: 651-220-6000 Kidney Diseases and Hypertension (Nephrology) Clinic: 612-813-6089
- Neurology St. Paul: 651-356-6080 | St. Paul: 651-220-6705
- Neurosurgery Minneapolis, Minnetonka and St. Paul: 651-220-5230
- Intensive Care Follow-up Clinic 651-220-6144
- Orthopedics Minneapolis (Inpatient): 612-813-6000 | St. Paul (Inpatient): 651-220-6000 Minneapolis and St. Paul (Outpatient): 651-220-5700
- Pain Medicine and Palliative Care 612-813-7888
- Pharmacy Services Minneapolis: 612-813-6210 | Outpatient pharmacy: 612-813-7290 St. Paul: 651-220-6944 | Outpatient pharmacy: 651-220-6944 Home care pharmacy: 612-813-7206
- Pharmacogenomics 612-813-7240
- Physical Medicine and Rehabilitation Lakeville: 952-992-6700 | Minnetonka: 952-930-8630 Maple Grove: 763-416-8700 | Roseville: 651-638-1670 St. Paul: 651-220-6880 | Woodbury: 651-726-9160
- Psychiatry 651-220-6894
- Psychology Minneapolis: 612-813-6224 | St. Paul: 651-220-6720
- Pulmonology Minneapolis | Minnetonka | St. Paul: 612-813-3325
- Respiratory Care Minneapolis: 612-813-6705 | St. Paul: 651-220-6350
- Sleep Disorders 651-220-6258
Thank you for using Children’s Minnesota virtual visits for your child’s care.
Scheduling a virtual visit
- Call the clinic’s number above to set up a virtual care appointment.
- If you will need an interpreter during your visit, please ask for one during this call.
- A MyChildren’s portal account is needed for a virtual visit with this clinic. To enroll in MyChildren’s, ask the patient registration staff at your clinic or call Children’s Minnesota Health Information Management at 612-813-6216.
- On the day of your appointment, log in to your account 10-15 minutes before your appointment to join the virtual care visit.
Download the PDF below for full instructions to prepare for and log in to your virtual visit
Before your virtual visit
- Test your computer, tablet or mobile phone ahead of time. The easiest way to test your device is to conduct a Tech Check before each appointment.
- Write down any concerns you’d like to discuss with your provider, and up-to-date medical history.
- If needed, send photos to your provider through your MyChildren’s account. Use these instructions to upload: photo sharing instructions.
- Submit any forms requested by your clinic.
- If other family members are joining the virtual visit, have their email or phone number ready so the Children’s Minnesota team can invite them when you have joined the visit.
